Contact Center

Established in 2009, ZONE’s Contact Center is a modern business process outsourcing platform that offers fully integrated and automated concepts. We are ISO 9001:2008 certified and positioned to become one of the region’s leading multilingual contact center outsourcing services provider.

With our partnership approach, we align our operational strategy to your business goals and your customers’ requirements, ZONE offers effective and cost-efficient multilingual customer support services that work both in the B2B and B2C market.

Thanks to our management team and agents who are highly trained in a strong culture of customer service, ZONE is committed to assuring high quality of customer support management, technologies and qualitative processes.

Call Center Metrics


Of all calls answered within 30 seconds


Call back requests made within 24 hours


Result Achievement on Mystery Shopper Reports


First call resolution rate leading to 1 second average hold time

Related Services


Inbound & Outbound Customer Care




Facilities Management Help Desk


Lead Generation


Hospitality Reservations


Loyalty Program Support Services


Research & Surveys

Get in touch with us

*IMPORTANT! Please do not use this form to apply for jobs, to do so, visit our careers page.

Head office

Khalifa Park, Ministries Complex Area

848 Khalifa Park Building, Office 404

PO Box 46849

Abu Dhabi, UAE

T: +971 2 491 4343 F: +971 2 491 4168

For Business related enquiries email :

Social Media